service desk with dutch.

• Delivering first-level technical support and assisting end-users with service restoration and request fulfillment
• Serving as a liaison between users and product teams, ensuring smooth communication and issue resolution
• Logging, analyzing, prioritizing, and resolving incoming technical requests within agreed timeframes while maintaining high service quality
• Keeping users informed about the progress of their cases and ensuring compliance with defined service agreements and policies
• Documenting incidents with accurate and relevant details in a timely manner
• Handling more complex technical issues within the assigned business area and utilizing different support channels to enhance efficiency
• Ensuring support services meet established KPIs and performance goals

what we offer

• Flexible hybrid work model
• Competitive salary and performance-based bonuses
• 25 days of annual leave
• Meal vouchers and a benefit card covering sports, leisure, and culture
• Health and wellness benefits, including a Multisport card
• Modern office space in Brno’s city center with recreational areas
• Referral bonus for recommending new colleagues
• Relocation support for candidates moving from abroad
• Regular team-building events and professional growth opportunities

who we are looking for

• Fluency in Dutch and strong English communication skills
• Interest in IT and problem-solving with a proactive approach
• Experience with technical support or customer service is an advantage
• Ability to work in a structured way and prioritize tasks effectively
• Strong analytical skills and a team-oriented mindset

how to apply

Have some question about the position first? Feel free to contact us!

Or you can just apply to job offer, send us your cv, and we will contact you with more details.

To see all our open positions, go directly to www.randstad.cz