Our client is a world leader in luxury eyewear (frames and sunglasses). The company designs, develops, and distributes a portfolio of 17 top-tier brands. Apply now and take a step forward towards your future in the fashion industry.
what you will do
... - Handling customer inquiries using different communication channels
- Identifying and escalating priority issues
- Providing customers with product and service information
- Creating new business opportunities through a proactive approach
- Manage customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
- Manage order flow from order acquisition to order entry in compliance with agreed trade terms
- Manage delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
- Manage goods returns in compliance with agreed trade terms
- Act as customer’s first point of contact in case of commercial, logistics and product claims, by
- managing and solving customer complaints and by providing information
- Show active participation in both organizational preparation and execution by supporting with the facilitation of Sales events such as Buying Days and Collection presentations, Logistics of customer’s onsite trainings and customer’s visits
- Issue sales/customer-related reporting to the benefit of both sales team and upper manager
- Propose solutions to the upper manager to enhance customer service-related procedures, processes and systems
- Participate to ad hoc sales-related activities and/or projects.
what we offer
- Attractive salary
- Annual bonus
- Collaboration with top fashion brands
- Modern offices in Brno
- Meal vouchers
- Employee discounts
- Opportunity to choose products from the portfolio
- Creative environment
who we are looking for
- Bachelor / Master's degree is an advantage
- Experience in similar roles
- Slovak or Czech and English are mandatory
- Ability to work within fast growing environments
- Good working knowledge of Office Package (Excel, Power Point, Word)
- Excellent verbal and written communication skills
- Customer-oriented
how to apply
Have some question about the position first? Feel free to contact us!
Or you can just apply to job offer, send us your cv, and we will contact you with more details.
To see all our open positions, go directly to www.randstad.cz
